At Little Bitss, customer satisfaction is important to us. We take great care in delivering high-quality, hygienically packed products. Please read our Refund & Returns Policy carefully before placing an order.

Returns Eligibility

Due to the nature of food and consumable products, we do not accept returns once the product has been delivered, except in the following cases:

• The product received is damaged or leaked

• The product received is expired

• The incorrect product was delivered

Reporting an Issue

If you receive a damaged, expired, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support team with:

• Order ID

• Clear images or video of the product and packaging

• Brief description of the issue

Requests raised after 48 hours may not be eligible for return or refund.

Refund Process

• Once your request is reviewed and approved, the refund will be initiated.

• Refunds will be processed to the original mode of payment.

• The refund amount will reflect in your account within 5–7 working days, depending on your bank or payment provider.

Replacement Policy

In eligible cases, we may offer:

• A replacement product, or

• A refund, at our discretion

Replacement delivery timelines may vary based on location and availability.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Opened or used food products

• Products damaged due to improper handling by the customer

• Orders placed incorrectly by the customer

Order Cancellation

• Orders can be cancelled only before dispatch.

• Once the order has been shipped, cancellation requests will not be accepted.

Shipping Charges

Shipping charges are non-refundable, except in cases where the error is from our side.